Privacy Policy
Last updated: 29/12/2025
Freyholt (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Personal information we collect
We may collect personal information including, but not limited to:
Name
Email address
Phone number
Billing and shipping address
Payment details (processed securely by third-party providers)
Information you provide when contacting us or placing an order
Website usage data, including IP address and browsing behaviour
We only collect information that is reasonably necessary for our business activities.
2. How we collect personal information
We collect personal information when you:
Place an order through our website
Subscribe to our mailing list
Contact us via email or online forms
Interact with our website, including through cookies and analytics tools
Where possible, we collect personal information directly from you.
3. How we use your information
We use personal information to:
Process and fulfil orders
Communicate with you about your purchase or enquiries
Provide customer support
Improve our products, services and website
Send marketing communications (where you have opted in)
Meet legal and regulatory requirements
4. Disclosure of personal information
We may share your personal information with trusted third parties where necessary, including:
Payment processors
Shipping and logistics providers
Website hosting and analytics services
Professional advisers (such as accountants or legal advisers)
We do not sell or rent your personal information to third parties.
5. International data transfers
Some third-party service providers may store data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in a manner consistent with Australian privacy laws.
6. Security of your information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. However, no method of transmission over the internet is completely secure.
7. Cookies and analytics
Our website uses cookies and similar technologies to improve functionality and understand how visitors use our site. You can adjust your browser settings to refuse cookies, though this may affect website performance.
8. Accessing and correcting your information
You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate, out of date or incomplete. To do so, please contact us using the details below.
9. Marketing communications
If you receive marketing communications from us, you may opt out at any time by using the unsubscribe link or contacting us directly.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website and take effect immediately.
11. Contact us
If you have any questions about this Privacy Policy or how we handle personal information, please contact us